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Finding a cremation service provider that has a reputation built on integrity and that cares for your loved one with dignity and respect is critically important. As one might expect, there are many providers to inspect before choosing one. At last count there were more than 70 crematories listed with the Kansas and Missouri funeral regulatory agencies. It falls on your shoulders to find the right one. With so many providers to choose from, you need to know what is important when selecting one for yourself or your loved one. The first step is knowing the standards by which to judge.
Eight Standards to use when choosing a Cremation Service Provider:
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Crematory Location: The location of the crematory should be in a facility that accepts visitors and allows for public inspection. If inspection is denied or even offered hesitantly, stay away!
2 – Witnessed Cremation: Witnessing the beginning of the cremation process offers closure for some people. Any family member desiring to witness this process should feel welcome to do so. The crematory in no way should discourage you from doing so.
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References: A reference list of families who have been served in the recent past should be readily available upon request.
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Ownership and Certified Cremation Operators: Do they own their own crematory and have your loved one in their care at all times or do they contract the service out? Who performs their cremations? Ask if the cremationists have been certified by a recognized organization in the proper use of the cremation equipment and care of the body and cremated human remains. Request to see the certification documentation.
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Affiliations: Ask the cremation provider if they are a member of the Cremation Association of North America. This is a voluntary membership association which has established the highest quality standards for the cremation industry.
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Policies and Procedures: Since cremation is an irreversible process, a reputable cremation service provider will have written policies and procedures to ensure that you or your loved on will be cared for properly and treated with dignity. As a consumer, you have a right to review the provider’s policy and procedure manual.
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Up-Front Pricing: You would think having a general price list would be a requirement to conduct business in the funeral industry … and it is! The Federal Trade Commission requires that consumers be given a general price list as soon as there is any discussion about services. Ask for a General Price List!
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Identification and Security: What is the procedure to track your loved one through the cremation process and verify the identity of the cremated remains following cremation? Log books should be available that document the provider’s strict adherence to policy.
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